A group of farmers from Maha-samund came to Chief Minister Raman Singh to complain about irregularity of government officials. According to them, in 1992 one person illegally grabbed a public land. Though the court gave verdict in favour of the villagers, but still the land is occupied by him. Narrating their problems, the delegation told the chief minister that as there is no pond (Talaab) in the village, they are keen in handing over this land to the authorities concerned to construct a pond, which would benefit about 800 villagers. Responding to their complaint, Raman Singh immediately directed Mahasamund Collector over phone to take action against the encroacher and start construction of a pond on the land concerned.
The ‘Jandarshan’ programme by the Chief Minister is becoming a platform to understand requirements of regions and needs of the people. Many development projects have been started getting cue from people who come to meet the Chief Minister during ‘Jandarshan’ scheduled every Thursday. It was an instant, with thousands of people from different parts of the state, majorly rural areas, thronging to chief minister’s residence with a hope to discard away their problems.
Under the programme, grievances are personally heard and redressed by the Chief Minister himself.  This whole process of Jandarshan has been computerized for effective monitoring and redressal of these grievances. Concept of pre-printed token numbers (used as a receipt for each applicant), and online transferring of grievances from district to district, department to department and officer to officer according to their authority and jurisdiction are done foe efficient implementation of this scheme. Applicant has an option to check their status of application through official Jandarshan website.
According to the statistics given by State Government officials, till date 3,82,674 applications have been received, of which 3,13,863 have been resolved. The remaining ones are under process. One can see the status report of his application in the official website- . The website contains details of every compliant curated district-wise which eventually helps the people. But it doesn’t end here.  The interesting part of this program is that even the elected representatives can send their applications to Chief Minister. The Members of legislative assembly have sent around 2768 applications, whereas the  Members of Parliament have sent 906 applications until now (State govt. data). The basic objective of this initiative is to enhance transparency and public accountability.
Another purpose of the Jandarshan program is to ensure effective implementation of public policies at the grassroots level. It does not fail to ensure a sense of trust among public that their representatives are concer-ned about their welfare. Khoobchand Parakh (Vice chairperson of 20 Point Implementation committee of the state.) –  Today, Chhattisgarh is identified as the fastest developing state due to transparency of policies that ensures Good Governance.  The Jandarshan program has made successfully ensured confidence among the people that the state government is consistently working to fulfil the wishes of the common masses. K Subramanyam (IFS) -The concept of Jandarshan is good and it  is a part of the welfare policy of the state government. If it is functioning is in right aspect, it shall be continued for the betterment and development of the state.

Amit Jogi – Jandarshan is a welcome initiative to address public grievances; but it cannot be the only permanent solution to ensure local administration functions with true spirit. Presence of large crowds at Jandarshan means, they have not been provided with the amenities that are rightfully due to them. Hence it is important that the Government makes best use of technology and develops a system that brings in accountability at every level. Sanjeev buxy one of the person closely associated with the concept is acquainted the very essence of Jandarshan and explained the importance of it and how its online structuring has become an essential tool in good governance. In an exclusive interview, he informed us that in most programmes, people give applications to Chief Minister and discuss issues with him, in-person. There are large numbers of appli-cations received by us daily and keeping record of it was a difficult task. Even if officials keep up the record, they had to face complexity in tracing it down. Initially, there was no proper and structured facility to keep record of all these applications. Finally, on 1st of October, 2009 the government started management of applications to felicitate the concept of Jandarshan through . Jandarshan, according to Baxy, is an opportunity to interact with   the Chief Minister without any prior appointment. Anyone can go to him on Thursdays between 10:00 Am to 2:00 PM (Tentative) and can discuss their problems and matters. One  can directly submit his/her grievance to the Chief Minister and  ensure answers to all of his questions right there. It has however been recorded that sometimes people come over to   shake hands and get a picture clicked with Chief Minister during this programme.

Team – To carry out an effective implementation of Jandarshan programme, including submission of applications, reviewing, forwarding it to the department concerned and keeping record of it, 3,000 officers are officially associated to accomplish its goals.

Benefits – The Jandarshan has created a sense of trust and confidence among common masses that their representatives are concerned about their development.

Challenges – The major challenge for successfully carrying out Jandarshan program is to create awareness among genuine peo-ple who need assis-tance of the admini-stration to solve out their issues. More-over, people coming up for jobs and futile demands have become a challenge for officials.

Future prospects – Chief Minister may call directly to any officer of the state on any specific date to take first hand report of development, it can be used as a tool to solve many more issues,
Opinion – One of the best programs of state government — Successful, well designed and structured. It has enhanced transparency in bureaucracy and has become a role model for other states to follow.
Somewhere 10 to 15 years down the line, when history will recognize Dr Singh as the chief architect of Chhattisgarh who ensured complete accountability in bureaucracy – Policies like these will add as testimony to these facts.
Meanwhile we can; and must say – ‘Jai Johar, Jai Chhattisgarh’.

*Jinendra Parakh is a LL.B. (Hons.) from HNL University,
Raipur, Chhattisgarh)